My order is damaged or defective on receiving. What should I do?
We sincerely apologize for the inconvenience caused. In this case, we look forward to your support in claiming the warranty.
We check every product physically before shipping it. We specially pack and mark boxes when required, to ensure your product reaches you well. Occasionally, during carrier and handling mishaps some products may be damaged in transit. Or in case, the delivered product is malfunctioning, Khelfie Technologies holds complete liability under such circumstances. Should an unfortunate event of this sort occur, please follow the below procedure:-
What is 1-year limited warranty offered on Golfication products?
Your Golfication X (the “Product”), and the only product, warranted by Khelfie Technologies Pvt. Ltd. to be free of defects in workmanship or materials, internal defects interfering with device’s functionality, under normal use, for a period of one year from date of receiving.
The limited warranty excludes:
To obtain warranty service, please send a mail from your registered email ID to “email@example.com” with the following details to help us process your claim faster:
- Specific details on faulty or defective equipment (When /How it happened)
- Purchase Date
- Phone Number
- Ship to address (No P.O.Box)
If there is a covered defect, we will first try to troubleshoot the problem remotely. If troubleshooting doesn’t solve the issue, we will notify you and request you to please return the defective product. You will cover the cost of shipping the replacement back to Khelfie Technologies and Khelfie Technologies will cover the cost of shipping the replacement back to you.
In this case, we will replace the product (if available) or issue a full refund, at our discretion. We reserve right to refuse either replacement or refund (but not both) if the cost of doing so would be disproportionate to the defect. Any replacement product may be, at option of Khelfie Technologies, a new or remanufactured product.
No Khelfie Technologies reseller, distributor, agent or employee is authorised to make any modification, extension or addition to this Limited Product Warranty. If any term contained herein is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired.
IN NO EVENT SHALL KHELFIE TECHNOLOGIES BE LIABLE FOR DIRECT, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OF THE PRODUCT, AND ANY RECOVERY IS LIMITED TO THE PURCHASE PRICE.